Cancellation & Refund Policy

Version 2026-09-28. Effective 2026-09-28. Supersedes version 2026-09-14.

Cancel whenever you want, in one step, and we'll refund you if you ask. We would rather give you your money back than have you feel stuck.

How to cancel

Either of these works, and both take effect the same way:

• From your account page — sign in and use the cancel button.
• By email — write to support@thinking-pen.com from the address on your account and say you want to cancel. We'll action it and confirm, normally the same day and always within one business day.

We will not put anything in your way. No retention offer, no discount you have to decline, no survey, no "are you sure" maze, no phone call. If you ever hit friction cancelling, that is a bug — tell us and we'll cancel you and refund you.

What happens when you cancel

• Billing stops. You are not charged again.
• Your pen pal keeps writing until the end of the period you already paid for, unless you ask us to stop sooner.
• We email you a confirmation.
• Your correspondence stays available for 90 days, so you can come back or ask for a copy. After 90 days it is permanently deleted. See the Privacy Policy.

Refunds

Ask and we refund you. That's the policy. You don't need a reason, there's no window you have to catch, and we won't push back.

• Ask within your current period and we refund that period in full.
• On the annual plan, if you'd rather have the unused portion back than the whole year, say so and we'll do that instead — your choice, not ours.
• If something went wrong — letters didn't arrive, a persona wrote something that upset you, an outage — tell us and we'll refund you whether or not you cancel.
• Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

If you don't recognise a charge, please email us before disputing it with your bank. Charges appear as THINKING PEN. We can almost always sort it out the same day, and a refund from us reaches you faster than a dispute does.

If you're cancelling for someone else

If you're a family member, a caregiver, or someone holding power of attorney, and the subscriber can't manage this themselves, email us and we will cancel and refund. We will not require the subscriber to personally authorise it, and we will not make you prove anything first.

If a subscriber has died, please tell us. We'll stop billing immediately and refund the current period. We won't ask for a death certificate to do that.

Renewals and price changes

• Subscriptions renew automatically until cancelled.
• We email a reminder before each renewal, and at least once a year on every plan. On the annual plan that reminder comes between 15 and 45 days before the renewal date.
• We give at least 30 days' notice before any price increase, with cancellation instructions in the same email.
• We email a receipt every time we charge you.

If we notice you've stopped reading

If your account goes quiet for a long stretch — no letters from you, nothing being opened — we may pause your billing and email to check whether you still want the service. We would rather stop charging you for something you aren't using than keep quietly taking the money.

Contact

support@thinking-pen.com — answered within one business day.