Support

Questions, account changes, or something not working as expected — reach us at support@thinking-pen.com.

Common requests

Pause or cancel your subscription. Email us with your account's email address and we'll take care of it while self-service controls are still on the roadmap.

Not receiving letters. Check your spam folder first, then confirm the email address on your account matches where you're checking — a quick note to support will sort out the rest.

Something in a letter concerned you. Personas are AI-generated and won't always get it right. Let us know what happened and we'll look into it.

Response times aren't guaranteed yet — this inbox is watched by a real (human) operator, not a ticketing system, while the service is small.